How Onitio Transformed St1’s Payment System Without a Single Disruption
The project involved replacing the existing Payex payment terminals with the latest Nets technology, an essential step in ensuring even greater security and performance. With shared goals of maintaining business continuity and delivering an upgraded system without disruptions, St1 and Onitio worked together to achieve flawless execution. Through close collaboration and efficient problem-solving, Onitio supported St1 every step of the way, ensuring the project was completed within schedule and with minimal impact on operations.
As a forward-thinking leader in the Nordic fuel market, St1 continually seeks ways to enhance customer experience and operational efficiency. When St1 needed to upgrade their payment terminals across hundreds of stores, they wanted a smooth transition that wouldn’t interfere with their day-to-day operations. To achieve this, they turned to their trusted partner Onitio, known for delivering complex IT solutions with care and precision. Onitio worked to enhance St1's brand reliability by ensuring consistent quality in service delivery and supporting their sustainability initiatives to build long-term customer trust.
Read the full story Our services/Do you want to connect?
Branches:
Retail
Get to Know St1
St1 is a leading player in the transportation fuel market in Sweden, Finland and Norway, with over 1200 service stations under the St1 and Shell brands. With an optimized distribution network that includes both unmanned stations and full-service facilities, St1 reaches over 600 000 customers daily. The company is strongly committed to sustainability, reflected in their investments in renewable energy and environmentally friendly fuel products, ensuring a modern and customer-centric service experience.
“We rarely have major issues and when they happen, Onitio manages to solve them within the agreed time frames”
How Onitio Supported St1’s Payment Terminal Transition
As St1’s primary point-of-sale supplier since 2018, Onitio was tasked with overseeing the upgrade from Payex to advanced Nets terminals. St1 aimed to standardize the terminals across all their locations, ensuring the same Nets models were used in every country. Additionally, the upgrade was driven by a need for enhanced security. The process demanded both precision, expertise and to avoid any disruption to daily operations or cash flow. Onitio leveraged its deep knowledge of St1’s systems and environment to smoothly execute the upgrade despite a tight timeframe, maintaining continuous service with zero downtime throughout.
“Despite a tight timeline with little room for error, all stores were installed within the set deadline. Even when we faced complex problems at the end of the rollout, the collaboration with Onitio can only be described as a success!”
Project specifics;
• Number of sites: 102
• Number of cash registers: 238
• Number of technician hours: 325h
• Number of project management hours: 97h
When Problems Arise – Onitio Delivers Solutions
Success in any project relies heavily on the people behind it, and for St1, Mahdi Rahman has been a driving force behind the excellence of every delivery. "Mahdi Rahman has been the key person for the excellence of the delivery." "I want to emphasize that Mahdi has played a central role in ensuring the success of every aspect of our collaboration with Onitio. His customer-focused approach and quick responses to queries have made all the difference. Thanks to his expertise, we’ve been able to review support contracts and address any hardware-related issues swiftly and efficiently." / Tomi Pajunen, Customer Excellence, St1. Connect to Mahdi Have a cup of coffee with Mahdi However, the smooth running of a project requires more than just individual expertise— it’s a team effort. Alongside Mahdi, Håkan, Onitio’s project manager, has been pivotal in steering the project forward, especially when obstacles arose. Throughout the project, Håkan faced several unforeseen challenges that required adjustments to the schedule. He expertly navigated through logistical issues, demonstrating his ability to adapt and solve problems under pressure. Despite these hurdles, Håkan’s leadership ensured that the project was delivered on time, without compromising quality. "Håkan is an absolute master in his field, consistently delivering at the highest level. His ability to handle everything with incredible precision is unmatched. I have full confidence in him leading future projects. His insightful questions and extensive hands-on experience allow him to anticipate potential issues before they arise. He’s truly an indispensable asset in every project." / Mahdi Rahman, Service Delivery Manager, Onitio.
