15 years of trusted partnership – why Nykredit Mægler continues with Onitio
Read more about how Nykredit Mægler ensures stable IT operations across Denmark with the help of Onitio.
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Nykredit Mægler operates across Denmark and is a key player in the real estate industry, representing more than 1,400 real estate agents across approximately 300 offices nationwide. The organization includes well‑known real estate chains such as Nybolig, Estate and &Living.
For more than 15 years, Onitio has supported Nykredit Mægler with stable and professional IT services. Over the years, the collaboration has evolved as their needs have grown, and our role has been to ensure reliable operations and a predictable setup across all locations.
Despite evaluating other options, Nykredit Mægler ultimately chose to continue working with Onitio. The decision reflected Nykredit Mægler’s view of Onitio as a trusted long‑term partner, built on a strong relationship, honest and transparent collaboration, consistently fast response times, and reliable high‑quality service.
Combined with a solution that removes administrative burdens, reduces downtime, standardises the equipment landscape and provides predictable costs, Onitio One proved to be the right fit.
The value of the partnership is best reflected by the people who use the solutions every day:
We have worked with Onitio for more than 15 years, and they have consistently proven to be a stable and reliable IT partner. Their deep understanding of our business and their proactive approach give us confidence in our daily operations.
Onitio One – a delivery model that simplifies IT operations
In 2025, Nykredit Mægler joined Onitio One, our delivery model that manages the full lifecycle of their PCs and monitors. When Nykredit Mægler chose to transition to Onitio One, their primary objective was clear: they no longer wanted to manage any part of the IT equipment lifecycle themselves.
For Nykredit Mæglerne, this means:
- Predictable monthly costs
- Single point of contact support
- Simpler purchasing processes
- Less administrative work overall
With Onitio One, Onitio now handles:
- Leasing
- Procurement
- Preparation and deployment
- Device administration
- Swap and replacement
This means Nykredit Mægler no longer spends time or resources on equipment management at all.
With Onitio One, we have a standardized and predictable setup across all our offices. It has significantly reduced administrative burdens and downtime, while giving us full cost transparency.
Significant improvements in operations, time savings and service quality
Nykredit Mægler is already experiencing significant improvements in daily operations, time savings and overall service quality after moving to Onitio One. While ticket resolution through NBD replacement was efficient before, the new setup has elevated the entire operational flow.
Faster device delivery
One of the biggest transformations is the handling of new device orders. Previously, each order required individual quotes, approvals, procurement, preparation and delivery - a process that often took 5–10 days from initial request to the device arriving. Today, all devices follow a unified standard and can be delivered directly with guaranteed next‑business‑day delivery, reducing waiting time and ensuring a smoother workflow.
Standardised setup across all offices
With a unified setup, every branch now follows the same device standards, lifecycle processes and support model, this is reducing IT complexity by an estimated 40–60%.
Less administration for local offices
To streamline workflows even further, Onitio has built a dedicated ordering portal specifically for Nykredit Mægler. Offices can now order approved equipment, accessories and services in just minutes, reducing the time spent on procurement and administration, while ensuring organizational consistency across the entire network.
Over the years, the collaboration has proven its value in the things that matter day to day: stable operations, predictable workflows, and an IT setup that supports more than 1,400 agents in getting their work done efficiently.